Do Your Metrics Drive Behavior?

Aug 11, 2014

We’ve all heard the phrase “tell me how you will measure me and I will tell you how I will behave.” That’s partially true, but …

How NOT to manage

Jun 25, 2014

Each of us is either bored or truly irritated by the IRS failure to find emails in electronic storage at the request of Congress. This …

Unintended Consequences

Dec 5, 2013

The ubiquitous cell phone has created an interesting collection of employer policies. In many businesses, the cell phone is a valid tool for doing one’s …

Outsourcing Your Customers’ Safety?

Sep 18, 2013

I’ve become accustomed to doing the order entry activities that suppliers used to do. I’ve even become fairly good at it, other than the occasional …

What a Difference Death Makes

Mar 3, 2013

We are on our first cruise since the Costa cruise ship sunk off the coast of Italy, killing several passengers. At the mandatory 1st day …

The One Truth

Aug 21, 2012

At the Philadelphia airport waiting to catch my United flight back home. My United iPhone app says the flight leaves from gate D5. So does …

It’s Not My Fault!

Jun 1, 2010

When you get something other than what you specifically requested at a restaurant, who’s to blame? The waitron? The chef? Right! You don’t care whose fault …

When Purpose is Forgotten..

Oct 16, 2009

Decades ago, the concept of protecting people’s incomes from the ravages of inflation by indexing to a measure of inflation was born. Social security, many union …