It was not that long ago that most manufacturers and distributors carried entirely too much inventory. The drag on cash flow was never offset by …
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Please Stop Building Inventory!
Category Archives: Operational-Excellence
How Outdated is Your Job?
Are you a pneumatic tube operator? A COO is not a COO is not a COO. While the title Chief Operating Officer should indicate range …
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My Call is Not Important to You
When a recorded message for customers is considered a snide comment you’ve failed. Yet the way to fix that is not to prevent customers from …
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Excellence Betrayed by Mediocrity
The Cleveland Clinic is widely recognized as one of the best medical systems in the world. And its delivery of medical services deserves that recognition. …
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A Chip is Not a Chip
In 2019 manufacturers were struggling to onboard and retain important workers, to obtain supplies when needed, and to meet the level of performance that customers …
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C’mon Man! Stop Blaming Your Supply Chain
My computer is running slow today. They keep moving things around here. Someone called off so I’m doing it all myself. And now, it’s the …
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Does Your Excellence Matter?
In manufacturing we constantly talk about continuous improvement to move ever closer to excellence. But if we increase productivity by 5% per year, are we …
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Fads, Trends, Seismic Shifts, and The New Normal
The coal industry did not change for decade after decade. Being forced to improve safety demanded exhaust systems, better lighting, and a bit more, but …
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Building Business Muscle
Maximizing current profits by definition sacrifices the long term investments that attaining your mission requires. My concept of “strategic profits” addresses how to think about …
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Make Better Decisions
Do you ever say “what was she thinking!” in exasperation? Most of us do. And if we’re honest, we also ask “what was I thinking?” …
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