Since IBM’s Watson, many have hoped that Artificial Intelligence, or AI, would be able to rummage through a pile of data, pick out what is …
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AI for Manufacturing Leaders
Category Archives: Leadership
Killing Customer Service
I believe Operations should be responsible for customer retention and customer service. Marketing creates awareness, Sales brings in new customers, and it is operational performance …
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Design Your Manufacturing Business
If your manufacturing business is not designed to ensure robust processes within speed, cost, quality, and agility parameters; if your business is not designed to …
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Problem Solve, or Innovate?
There are those who say problem solving looks backwards and innovation looks forward. I would argue that sometimes effective problem solving requires innovation and sometimes …
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Thank You
The words “thank you,” said with honest energy mean a lot to the person receiving them. This has been one heck of a year for …
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Secrets of Successful Leaders
Everyone believes “things will be different around here when I’m in charge!” But different isn’t necessarily better, now is it? Consider these characteristics of very …
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Is Your Leadership Adequate?
For many years the phrase fit for purpose referred to whether or not a consumer product could adequately perform the function or functions for which …
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We All Need a Lifeline
A few days ago, I received an email from the owner/CEO of a former client company, saying “I think I need to hire you.” The …
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Policy Policies in Manufacturing
Manufacturers have numerous policies in place. Attendance, customer returns, payment terms, and more. The vast majority are because of a lack of trust in employees …
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Manufacturing–Does the Degree Matter?
A recent LinkedIn post of mine attracted responses from a wide variety of degree’d professionals — biologists, film, ethics, psychology. I asked what from their …
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