There are business buzzwords, and then there are important business concepts you cannot afford to ignore. Resilience is one of the latter. Resilience emanates from …
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Becoming Resilient
Category Archives: Business-Processes
Could You Make A Forever Promise?
The business model in manufacturing and distribution has long been own it, sell it, get paid for it. For most of those companies, it still …
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How Outdated is Your Job?
Are you a pneumatic tube operator? A COO is not a COO is not a COO. While the title Chief Operating Officer should indicate range …
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My Call is Not Important to You
When a recorded message for customers is considered a snide comment you’ve failed. Yet the way to fix that is not to prevent customers from …
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Excellence Betrayed by Mediocrity
The Cleveland Clinic is widely recognized as one of the best medical systems in the world. And its delivery of medical services deserves that recognition. …
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Is Yours a Supply Chain, Or Supply Mush?
As we advanced from craftsmen through the industrial revolution, Henry Ford decided the best way to make automobiles was a 100% vertically integrated business model. …
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A Chip is Not a Chip
In 2019 manufacturers were struggling to onboard and retain important workers, to obtain supplies when needed, and to meet the level of performance that customers …
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C’mon Man! Stop Blaming Your Supply Chain
My computer is running slow today. They keep moving things around here. Someone called off so I’m doing it all myself. And now, it’s the …
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Building Business Muscle
Maximizing current profits by definition sacrifices the long term investments that attaining your mission requires. My concept of “strategic profits” addresses how to think about …
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Make Better Decisions
Do you ever say “what was she thinking!” in exasperation? Most of us do. And if we’re honest, we also ask “what was I thinking?” …
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