Finish Strong® Podcast Series The journey to excellence is not a simple one, nor does it follow a straight line. This podcast series addresses issues important to manufactures worldwide. Becky's insights include commentary on global, strategic, and tactical issues, as well as observations on current challenges and opportunities in manufacturing businesses. Feel free to suggest topics of interest to you; no doubt Becky will have something to say that will make you think.

The problem with price shopping

Why price shopping expert consultants is not in your best interest: There is always someone cheaper, and always someone more expensive. But that refers to stated price. Great consultants don’t charge by the day, and don’t accept on the surface what you say you need. They constantly ask “why?” Good ones focus on ROI to you and improving the client condition as quickly as possible.

Why operations should segment customers too

Marketing commonly segments customers and markets, but operations rarely does beyond shipping requirements. You can deliver so much more value to your customers by operations defining segments as well. Those can be based on usage environment or other aspects of the customers operations. Segment customers by their operations to improve your own.

Anywhere but automotive

Do you want to compete in commodity markets? Even when a market starts out specialized, they can devolve into regular rebid situations. The big volumes in both quantity and dollars can be alluring but may not be consistent with your vision and strategy. Do all your customer-facing people know which markets, which customers and which orders are consistent with where you are taking the company?