A few days ago, I received an email from the owner/CEO of a former client company, saying “I think I need to hire you.” The email described a significant mistake that his team had made with intensive ramifications, both financial and customer.
I called him. We discussed the situation, short term actions, questions to ask, ideas to consider, and how to approach his team on the topic. We then quickly envisioned what longer term success would look like and the key steps to get there.
In under 30 minutes he transitioned from frazzled and mad to calm and in command. He knew not only how to address the problem now, but how to prevent it in the future, and how to maximize what was learned from this.
Wouldn’t the comfort of knowing you have a reliable experienced lifeline available to you make each day just a bit less stressful?
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