Would you describe your business culture as accountable? Many CEOs I talk with want more accountability in their organizations and are not quite sure how to achieve that.
Here’s the trick: accountability, like ethics, cannot be situational.
Start with this:
· You cannot hold people accountable for performing miracles.
· Holding the right people accountable is more important than “rounding up the usual suspects.”
Process capability — repeatable, reliable and predictable — is a requirement.