Why price shopping expert consultants is not in your best interest: There is always someone cheaper, and always someone more expensive. But that refers to …

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Customer satisfaction depends as much on your ability to simply do the little things well as on very specialized requirements they may have. These fundamentals …

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Marketing commonly segments customers and markets, but operations rarely does beyond shipping requirements. You can deliver so much more value to your customers by operations …

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Do you want to compete in commodity markets? Even when a market starts out specialized, they can devolve into regular rebid situations. The big volumes …

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Your legacy is not yet defined. Consider these suggestions to ensure it’s one that truly matters. It’s never too late to reassess your priorities and …

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How should lean expertise be integrated into your organization? Consider these pros and cons of options and ask yourself the most important question of all. …

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Many of us in manufacturing are familiar with the concept of punch lists. It’s a common ending of a kaizen event. This construction industry concept …

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Not every manufacturer has an operations strategy, but none are better off without it. Consider these six questions to assess and improve the value of …

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What if customers cannot be trusted to define value? Are some entire industries waste? Who should define true value? What brings net positive value to …

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To change the world, we need to envision a changed world; that’s much easier said than done. The pace of life altering change is accelerating. …

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