Phillip Crosby stunned many when in 1980 he published the book Quality is Free. In manufacturing we believed there was a choice between quality and …

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Life isn’t fair. Neither is business. It’s important to be ready when bad things happen. The Boy Scouts said “be prepared.” It’s hard to argue …

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Without understanding the game and our role in it; without a scoreboard that reflects our impact on success – how do we know if we’re …

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When a company has made significant gains in operational efficiency and believes it has an ingrained improvement mentality, it can be tempting to let the …

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We can all learn from anyone if we want to. But it is especially important to have avatars – people who embody the traits or …

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