Grow and Deliver

Sep 2, 2013

Seems almost like a movie title, doesn’t it? But really the phrase “grow and deliver” is a statement of what most companies want to do, …

Fit For Duty? That’s Just Crazy.

Jul 8, 2013

The Cuyahoga County (OH) sheriff recently began requiring successful candidates for promotion pass a physical fitness test. The theory is simple: the job requires the …

Breaking Brand Promise

Apr 24, 2013

For a recent trip to NYC I stayed at The Pierre Hotel at the SE corner of Central Park. I rarely choose to stay at …

Not So Strange BedFellows

Dec 11, 2012

Recently Toyota announced that it is partnering with Mazda to produce subcompact cars in Mexico to serve the North American market. There’s been much speculation …

The One Truth

Aug 21, 2012

At the Philadelphia airport waiting to catch my United flight back home. My United iPhone app says the flight leaves from gate D5. So does …

That School Up North

Jan 4, 2012

As a 30 year resident of Ohio, I have become aware of the vast limitations of that school up north. But strangely, observations of the …

My, How Time Flies

Jun 8, 2010

Following 14 years in a wide variety of roles in a wide variety of industries, I entered the worlds of entrepreneurship and consulting 20 years …

John Wooden, Lead By Teaching

Jun 8, 2010

Sports just lost one of its greatest leaders when John Wooden passed away on June 4, 2010. Widely considered the best college basketball coach ever, …

It’s Not My Fault!

Jun 1, 2010

When you get something other than what you specifically requested at a restaurant, who’s to blame? The waitron? The chef? Right! You don’t care whose fault …

What Is Operational Excellence?

Feb 4, 2010

Quality on-time delivery indicates something working well in operations, but does it mean an organization can accurately claim operational excellence? What characteristics would you expect …