Question 2:
How do we keep from running into the same problem over and over again? We think we have it whipped, and then it rears its ugly head again.

Answer:
Very few companies are good at problem solving, yet if you examine Toyota closely, you will find the key to its success is unwavering commitment to neutral question-based reasoning to create, retain, and share knowledge. And what is knowledge? It is the answer to a question. And what is a problem? It is an unanswered question -- often a question we're not even sure is the right one.

Toyota uses the A3 problem solving system. Ford relies heavily on 8D analysis. Both are outlines of how to approach problem solving, but either can be useless if you don't learn how to ask the right questions, understand and record the reasoning, and leverage it for maximum learning.

In fact, as supply chains extend around the world and outsourcing all but core competency becomes a common business strategy, the ability to think and solve problems with your supply chain can provide the outsourcing advantage!

See the abstract of a well-received presentation on this topic at OMTEC 2008.
Email us to obtain a copy of the presentation.

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